Ku88 FAQ — answers to all your questions

No. Each mobile number can only be used to create one account at ku88. Attempting to open multiple accounts may result in all accounts being permanently banned and any winnings forfeited.

On the login page Click "Forgot Password?" and enter your registered mobile number. You'll receive an OTP by SMS. Verify the OTP, then set a new password. If you still have trouble, email support@ku88-vip.com.

KYC is not required for regular play. However, for large withdrawals (৳50,000 or more), you may need to submit a copy of your National ID or passport. This is done to protect the security of your account.

To delete your account, email support@ku88-vip.com with your registered mobile number. Please note that once your account is deleted, your balance and history cannot be recovered. Make sure to withdraw any remaining balance beforehand.

Name changes after registration are limited — a verified name generally cannot be changed. To update your mobile number, contact us via Live Chat or email. Support will assist you after verifying your identity.

With "Remember Me" enabled, your session stays active for up to 30 days. With it off, you'll be logged out when the browser closes. For security, you'll also be automatically logged out after 30 minutes of inactivity.

Minimum Deposit ৳500 and a maximum per transaction of ৳1,00,000. For large deposits, contact support and special arrangements will be made.

Mobile banking withdrawals (Mobile Pay/Nagad/Rocket) typically take 15 minutes to 2 hours to process. Bank transfers may take 1–2 business days. During peak hours (evenings and nights), there may be slight delays.

Wait 15 minutes first. If it still hasn't arrived, contact live chat with a screenshot of your payment and the transaction ID. You can also email support@ku88-vip.com. Most issues are resolved within 2–3 hours.

ku88 charges no platform fee on withdrawals. However, mobile banking or bank transaction fees may apply — these are outside ku88's control.

Minimum Withdrawal Amount ৳500. Before withdrawing, make sure your bonus wagering requirement has been met. Your main wallet balance can be withdrawn directly.

Yes, the daily withdrawal limit is generally ৳5,00,000. VIP and high roller members have higher limits. In special circumstances, contact support to request a limit increase.

The wagering requirement for the welcome bonus is typically 10x to 20x. This means a ৳1,000 bonus requires ৳10,000–৳20,000 in wagers before it can be withdrawn. Exact terms are listed in each offer's details.

Log in to ku88 every day to earn a check-in bonus. Log in 7 days in a row and the bonus grows each day. Miss a day and the streak resets to zero. The bonus amount ৳50 to ৳500 up to.

Send your referral link to a friend. Once they Registration and make their first deposit, both you and your friend will receive a bonus. There's no cap on referral bonuses — the more you refer, the more you earn.

Every bonus has an expiry period, typically 7 to 30 days. If the wagering requirement isn't met within the validity period, the bonus is automatically cancelled. Your main wallet balance is not affected.

ku88's official On the voucher page Codes are released regularly. Also Latest Promotions page to see all active offers. It's best to avoid using codes obtained from third-party sites.

The minimum bet is typically ৳20 to ৳50, which varies depending on the bet type and market. High-roller markets may allow significantly higher maximum bet amounts.

Bets generally cannot be cancelled once placed. However, some bets include a Cash Out feature, letting you partially or fully cash out while a match is still in progress.

If a match is cancelled or abandoned, all related bets counted as void and the full stake is returned to your wallet. If there is a dispute over the outcome, ku88 will make a final decision in accordance with its own rules.

At ku88's Live Casino, Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti and a wide range of slots. Enjoy an immersive, real-environment gaming experience with live dealers.

ku88 uses decimal odds. For example, a ৳1,000 bet at odds of 1.80 returns ৳1,800 if you win (৳1,000 stake + ৳800 profit). Higher odds mean higher risk and higher potential reward.

Email support@ku88-vip.com or contact live chat immediately. Verify your identity using your registered mobile number and recent transaction details. The support team will promptly lock your account and launch an investigation.

Never. ku88's support team will never ask for your password, OTP, or bank PIN. Anyone requesting this information is attempting fraud. If this happens, please report it to us immediately.

Go to Profile Settings, open the "Security" tab, and enable SMS OTP verification. You'll receive a code on your phone with every login. Keeping this feature on significantly improves your account security.

Always directly ku88-vip.com address. Do not click unknown links or ads. Bookmark the site in your browser and always look for the SSL certificate (🔒 icon) to confirm you're on the right page.

Yes, ku88's support team operates entirely in in Bangla support. Bengali-speaking agents are on duty 24/7 with Bangladeshi members in mind.

Usually via email 2–4 hours to respond. For urgent matters (account issues, payment concerns), use live chat — average connection time is under 2 minutes.

First, raise your complaint via live chat or email. If it's not resolved within 48 hours, open a formal complaint ticket. Each complaint is assigned a tracking number so you can follow up on its progress.

Responsible Gaming page to set deposit limits, bet limits, or request a temporary break. The support team handles these requests with full confidentiality.